How can we help you?

In this section you can find the answers to the most frequently asked questions about the terms of sale and our services. Contact us if you have any questions by writing an e-mail to

Where are Leonori jewels made?

Our jewels are made in Italy thanks to the hands of our expert goldsmiths.

Can I ask Leonori to make a custom piece of jewellery?

You can contact us and tell us how you imagine your jewel, what gold's color you prefer or if you want to use a particular stone instead of another. We will be happy to realize the jewel of your dreams.

From the moment of the order it takes 4 weeks for the delivery of the finished jewel.

How long does delivery take?
Estimated shipping time for available items is 2-3 working days. Please refer to the estimated delivery date shown on the product page and at check-out.

How many days do I have to make a return?
You have 15 days to return online and in-store orders. For more information, please refer to the “Returns and exchanges” section.

How can I pay my order?
You can pay your order online by the following methods:
- Credit cards: American Express, Visa, Mastercard, Diners, JCB (CB, Maestro) and Discover are accepted.
- Paypal
- Bank transfer